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Knowledge Management in Human Systems

Telephone and Skype Coaching with Martyn Carruthers

If you can recall useful data from raw experience, you can use that data to predict future patterns. Your data has become information. If you use this information in a defined context, it becomes knowledge - a basis for decisions. If you can survive the consequences of your decisions - you may be deemed intelligent. If you can enjoy long-term benefits, you may be assumed to have wisdom.

  • Data concerns raw experience, reactions and measurements
  • Information is about measuring tools, measurers and contexts
  • Knowledge concerns skills, discernment and relevance
  • Intelligence is about making decisions and solving problems
  • Wisdom concerns insight, benefits and consequences

Use systems coaching to make better decisions with your knowledge, intelligence and wisdom.

Information Technology & Knowledge Management

Your skills as a manager depend on your ability to identify, store and retrieve useful information to create a knowledge database - a knowledge base primarily used for making wise decisions. We create knowledge ... which re-creates us.

Knowledge Management (KM) is more than information technology (IT). KM overlaps project management and relationship management. You can transfer information with a fax or email. You can transfer knowledge with effective training, you can transfer skills with coaching and instill wisdom with mentorship. We use knowledge management to predict, cause and measure change:

  • Proactive: What can we change?
  • Reactive: How can we cope with change?
  • Competition: How can we change it better than others?
  • Proof: How can we prove we changed it?

Systemic Education . Accelerated Learning

When do you learn?

You learn when you apply remembered experience. Your learning may take a number of forms.

  1. Adaptive learning - you change (or adapt or react) to your changing environment.
  2. Generative learning - you not only adapt - you change how you perceive (or assess or measure) your changing environment.
  3. Evolutionary learning - you not only adapt and perceive, you change (or transform or transcend) your identity within your changing environment.
  4. Systemic learning - you not only learn to adapt, perceive and change identity, you learn how to change (or manage or lead) your relationships within your changing environment.

Knowledge Management

Information only becomes knowledge in a context or system. You can use Knowledge Management to find relevant information:

  1. Socialization: you acquire experience by observation, imitation and communication
  2. Articulation: you transform experience into knowledge
  3. Combination: you codify knowledge and combine it with other knowledge
  4. Integration: you integrate knowledge into a repertoire of competencies

Practical Knowledge Management

A human system's most valuable asset is the condensed experience or knowledge of its members. Important or critical knowledge can be captured in a Knowledge Base, and the knowledge structured for communication and decisions. A Knowledge Base can include:

  • Appropriate examples
  • Best practices
  • Coaching aids / training skills
  • Insights & innovations
  • Lessons learned
  • Local procedural knowledge

For each step you can research “What to know?” as well as “What to do?”.

Why is Knowledge important?

The data that you or your organization knows is unlikely to ensure survival. What you or your human system knows how to do with this data drives performance and success in changing environments. Key questions include:

  • Cost control: How can you control your support expenses?
  • Investment: Which concepts or resources should you acquire?
  • Operation: How can you retain profitable customers?
  • Productivity: What coaching or training will you require?
  • Processes: What record system will you need tomorrow?
  • Sales: What coming opportunities can you capitalize on?

Limits of Knowledge: Sharing Expertise

Critical knowledge may not be codified into rules, examples and knowledge. In an organization, certain knowledge essential for survival (critical knowledge) is often embedded in the behaviors of a few people who appear to have expert skills that cannot be easily duplicated. (A presupposition of expert modeling is that "Experts do not know how they achieve expertise".)

Consider experts at mental mathematics. If you ask such people how they can do mental math so quickly, you will probably get a stunned look, followed by a smile and "I don't know".

If critical expertise could be replicated amongst members of your organization - if they could learn faster than your competitors - your organization will be more productive, more responsive and more effective. Your organization is more likely to succeed in a changing world.

Critical expertise in a knowledge base of critical expertise includes four important elements:

  • Expert skills and capabilities, analyzed into behavioral strategies
  • Expert knowledge and competencies, organizational routines, habits and world view
  • Expert infrastructure for producing, processing and disseminating knowledge
  • Expert methods of accessing, communicating and utilizing information

An effective Expert Modeling program not only replicates critical expertise across a team or work force, but also trains your on-site trainers to continue this program unaided.

From Expert Knowledge to Expert Performance

Expert Modeling combines systemic coaching, accelerated learning, value theory, typological analysis, behavioral psychology and management science to duplicate excellence. We use Expert Modeling to decompose skills, create models and transfer competence, as part of management and organizational development.

To provide the defining feature of expertise, unconscious competence, our Expert Modeling trains people by duplicating the beliefs, values, attitudes, heuristics, mental processes and physical activities that characterize proven expert performance.

    Elicit Expertise
  1. Identify the critical expertise
  2. Identify appropriate experts
  3. Elicit components of expert skills
  4. Decompose expert skills
  5. Compose an expert model

    Model Expertise
  6. Ensure experts perform expertly
  7. Synthesize components of expertise
  8. Identify elements of knowledge base
  9. Identify critical interconnections
  10. Test and refine the model

    Duplicate Expertise
  11. Formulate a final model
  12. Present a pilot training
  13. Formalize training program
  14. Train in-house trainers
  15. Provide mentorship

Expert Elicitation . Expert Modeling . Expert Duplication

Do you want leadership coaching or systemic coach training? Do you want to coach individuals, partners and teams to resolve complex problems and challenges?

Do you want Telephone Coaching?

Copyright © Martyn Carruthers 2004-2009 All rights reserved.


The Relationship Coaching Institute

 
Telephone Coaching  ...  Professional Training  ... Your Next Step
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Workshop

Systemic Coach Training  (Calendar)

Systems 1 How to evaluate relationship dynamics and recognize common entanglements
Systems 2 How to define life goals, identify blocks, resolve objections & plan for success
Systems 3 How to provide or continue goalwork using interactive metaphors and Dreamwork
Systems 4 How to dissolve the consequences of abuse and trauma, and rebuild motivation
Systems 5 How to change limiting beliefs and codependence for emotional freedom
Systems 6 How to recognize and resolve identity loss: recover lost qualities and lost skills
Systems 7 How to resolve therapist or spiritual damage and provide inspirational mentorship
Systems 8 How to coach partners to build lasting happiness and avoid partnership breakdown
Systems 9 How to coach parents to resolve family problems and to achieve family goals
Systems 10 How to coach team leaders and teams to develop while solving team problems
Systems 11 How to coach communities to survive and prosper in a changing world
Specialty Advanced workshops and specialty training tailored to fulfill your goals and needs

Copyright © Martyn Carruthers 1996-2009 All rights reserved. Soulwork Systemic Solutions were primarily developed by Martyn Carruthers. We train people to resolve emotional blocks and improve relationships. This information is for your general knowledge only. Please consult a physician about medical conditions and before changing any medical treatment. Link to our pages, but get Martyn's written permission to post or publish his work.

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