Conflicts are Inevitable
Conflicts are a predictable fact of life in every type
of human interaction. Conflict management is, or should be, a core
leadership competency. Arrogance or ignorance of conflicting issues may encourage disputes
that can disrupt, damage and sometimes destroy teams or organizations.
Confrontations and harassment lower performance and decrease productivity.
Conflict management involves analysis, diagnosis, intervention, resolution
and prevention. These can be applied by
executives, managers and supervisors in everyday organizational situations,
consistently with a defined corporate culture,
to ensure productivity and performance.
Categories of Human Conflict
People are both social and territorial, and will seek
appropriate ways to increase advantage over other people. Expect people to
be sociable to the limits of their perceived benefits. Expect people to
become combative if they may lose control over things that they identify
with.
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Things: land, resources, equipment, tools, machines, locations, decor |
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| Behaviors:
habits, body movements, activities, communication styles |
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| Beliefs: definitions, predictions, assessments |
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| Values:
preferences, evaluations, comparisons, hierarchies |
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| Identity: personalities, identifications,
leaders, transferences |
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| Trans-personal:
families, relationships,
traditions, gods, communities, cultures |
A systemic conflict management program can analyze these
dimensions to find the real sources of conflict in a human system. The
sources of conflict are rarely as obvious as
the manifestations of conflict - the manifestations include fights, disputes, harassment and
union conflicts. Conflict Management
Conflict implies both motivation and desire for change.
Unresolved conflicts cause chaos, whether inner conflict or between individuals or groups.
Worse, if hidden or repressed, conflicts will likely become stronger and
more damaging.
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| Assessment: Interviews with stakeholders and selected
third parties |
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| Analysis:
Conflict Analysis Surveys; Finding origins |
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| Prognosis: Consequences of action; Consequences of inaction |
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| Intervention: Models of conflict; Problem solving; Appropriate
behavior |
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| Resolution: Quick fixes; Arbitration; Mediation;
Upper
management involvement |
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Prevention:
Change strategies; Teamwork;
Partnering; Joint agreements;
Internal consulting;
Consensus building |
Long-term conflict resolution focuses the motivation and
harnesses the desire for change. Effective management can create
integration opportunities that enlist both sides of a conflict. A third
goal can be created to combine the values or qualities of both sides of a
conflict ... within organizational objectives.
You have mail ...
To: Owners, Directors, CEOs, Vice-Presidents,
Executives and Managers
From: Martyn Carruthers
Title: Benefits of managing workplace conflict
Whether you need a neutral external consultant or you want to create a conflict management program, or
you want to solve a current
crisis, explore the benefits of Systemic Solutions...
- REDUCE your stress
when dealing with difficult employees
- INCREASE employee participation and performance
- ADVANCE your organizational objectives
- DEVELOP your potential and that of your staff
- BOOST your income and the incomes of your performers
- ENJOY your work in cost-effective, profitable productivity
Pricing
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Telephone and Internet Coaching & Team Training
We develop and apply systemic coaching to provide effective
coaching by telephone and Skype, training and mentorship programs. We
coach and train people to resolve physical, emotional, mental and relationship challenges.
If you are interested in adding coaching to your skills, we offer training
programs with many levels of application. While designed for professionals in
health, education and psychology; we welcome friendly people who wish to learn systemic coaching.
Effective Leaders Dissolve Conflict Quickly
Systemic diagnosis identifies the
structure of relationship problems and goal
diagnosis provides clear goals. Focus on shared values and support people who
want to excel. Remember your objectives, and balance relationships.
Quality telephone coaching helps people gain clarity, dissolve complex
emotional and relationship issues. We coach people to solve success and relationship problems and fulfill their
goals.
Do you want to dissolve
success blocks and relationship issues?
Do you want to end conflicts and boost productivity?
Benefit from our experience
Plagiarism is theft. Copyright © Martyn Carruthers
1996-2011 All rights reserved
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